Terms & Conditions

1. Interpretation

1.1 In these terms and conditions when we use any of the terms “the carrier”, “we”, “us” or “our”, we are referring to St Agnes Boating together with, where applicable, all employees of St Agnes Boating.

1.2 When we use the terms “passenger” “you” or “your” we are referring to you and all of the people who will travel on a boat operated by St Agnes Boating.

1.3 When we use the term boat we are referring to any boat used by us to provide a service within the Isles of Scilly.

1.4 References to the “Athens Convention” relates to the Athens Convention relating to the carriage of passengers and their luggage by sea, 1974 and the Protocol of 2002 to the Convention.

1.5 A child is a person under 16 years of age. An infant is a person under 1 year of age. We do not charge for infants. A family is two adults and up to 3 siblings who are under 16 years of age.

2. Timetables

2.1 Timetables are published annually by us between St Agnes and St Marys and on a weekly basis for all other trips. We reserve the right to vary or change timetables from time to time without prior notice.

2.2 It is the passengers responsibility to check timetables on the day of travel. No refunds will be issued for missed crossings due to passengers not arriving on time. Timetables can be found online at www.stagnesboating.co.uk. Day trip passengers are advised to check with the boat crew the time and place of the pick up for the return journey.

2.3 While we try to ensure that all prices, times and dates quoted by our website or publications are accurate, errors may occur and we cannot be held liable for this.

3. Tickets

3.1 Tickets may be purchased aboard our boats with cash and credit / debit card and online by credit / debit card at www.stagnesboating.co.uk. We take payment for scheduled trips booked online at the time of purchase. We will make a full refund for trips cancelled by you, up to 24 hours before the day of travel. Trips cancelled after that time will be charged for at the full price. Trips can be cancelled by calling 01720 422704 or emailing john@staagnesboating.co.uk during office hours.

3.2 Tickets for return journeys on Day Saver and Standard fares must be taken on the day of issue. Open return tickets are not available and in this case two single fares must be purchased.

3.3 Weekly Passes are available to purchase online and onboard our boats. The pass is for direct trips only between islands. Circular trips, Wildlife Safaris, Fishing trips and Sea Taxi trips are not included in the pass. The pass is not transferable and is non refundable. A form of photo identification must be shown as well as the pass on all trips.

3.4 We will not be responsible for any lost, stolen or destroyed tickets and no refunds will be made in respect of these.

4. Cancellations and Delays

4.1 We reserve the right to cancel / delay sailings due to weather and circumstances beyond our control and in all cases the skippers decision is final.

4.2 We will endeavour to give warning to return passengers if services may have to stop due to weather, however we accept no responsibility for passengers who are unable to make their return journey due to cancellation or other circumstances beyond our control.

4.3 In the event of a sailing being cancelled by us we will refund the full value of any unused tickets.

4.4 We are unable to refund any tickets other than those referred to in 4.3 on the day of travel.

4.5 There maybe times due to tidal conditions and weather conditions, where certain landings may be cancelled, resulting in a disrupted service until conditions change.

5. Access Bikes Children and Animals

5.1 Due to steep steps at St Marys quay, neither of our Boats have wheelchair access.

5.2 Care should be taken at all times while embarking / disembarking. During this time both crew members have to stay onboard our boats.

5.4 Bikes can be taken onboard, at the discretion of the Skipper, but must be carried down the steps onto the boat.

5.5 Pushchairs can be taken onboard but children are to be removed before boarding and pushchairs must be collapsed.

5.6 Passengers have to carry their own bags up and down the steps onto the boat. Please note that all bags must be easy to handle and heavy bulky items are to be avoided. If passengers are unable to carry their bags due to ill health, we request that they advise us in advance by calling 01720 422704 or emailing john@stagnesboating.co.uk. We can then make arrangements to load / unload the bags on your behalf. We reserve the right to make a charge for this service.

5.7 Children under the age of 16 must be supervised by an adult unless prior arrangement has been made with us by calling 01720 422704 or emailing john@stagnesboating.co.uk.

5.8 Dogs and other domestic pets accompanying passengers travel free of charge. However, we reserve the right at all times to refuse to carry or to delay the carriage of live animals, which are carried in any event at the risk of the owner, or if the owner is not the person bringing them aboard at the risk of the person who does. Such person(s) shall be responsible for any loss or damage caused by the animal(s) to the boat, our equipment and furnishings or the person or property of other passengers and all expenses arising from or from our employees or sub-contractors.

5.9 The passenger shall be liable to and shall reimburse the carrier for all damage to the vessel and its furnishings and equipment, or any property of the carrier, caused directly or indirectly in whole or in part by any wilful or negligent act or omission on the part of the passenger.

6. Combination tickets

6.1 In the event that you purchase a ticket from us to include travel on another mode of transport, or entry to an attraction, such travel or entry will be subject to regulations and carriage of the carrier or attraction involved. We shall issue any tickets issued for or used on such other transport agents only for the the carrier or carriers concerned.

7.0 Account Customers

Individuals and business’s may apply for a 30 day credit account in writing via email to john@stagnesboating.co.uk We require a contact name and email address. Account holders are provided with an expense limit. Once this limit is reached no more bookings will be accepted. All invoices must be paid by the due date quoted on the invoice. If an account is not settled by the due date, we reserve the right to set the expense limit to zero until the debt has been paid. Invoices will be sent via email on the first calendar day of the month. It is the responsibility of the customer to ensure you have downloaded the email sent by us.

8. General and passenger liability

8.1 Belongings should be kept with you at all times while travelling on the boat and waiting on the quays. Conditions onboard could be damp or wet. We accept no responsibility for lost, stolen or damaged belongings.

8.2 We reserve the right to refuse passage to any person who in our reasonable opinion, is deemed unfit for travel, including those under the influence of drugs or alcohol. We ask all our passengers to respect other passengers and crew and not to use language that could be perceived as threatening or rude. Any passenger who is causing a nuisance or disturbance will taken back to shore and will not receive a refund. In certain circumstances we reserve the right to request police involvement.

8.3 If any passenger is refused carriage for any of the reasons set out in 8.2, the carrier may cancel the remaining part of of that passengers ticket or weekly pass. The passenger will not be entitled to to further carriage or any refund in respect of the ticket or weekly pass and the carrier will not be liable for any indirect or consequential losses ( such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of goodwill or wasted office time) or damage due to any such refusal.

8.4 We reserve the right to refuse to allow you to take onboard luggage, goods or other property which, in our reasonable opinion, are unfit to be carried on our boats for any reason.

8.5 We reserve the right to refuse passage to any person that has not paid the applicable fare, fees, taxes or charges.

8.6 You shall, for the safety of yourself and all other passengers and crew, comply with all reasonable instructions and directions given from time to time by our crew, before, during and at the end of your journey.

8.7 We operate a strict no smoking policy on all our boats at all times.

8.8 We do from time to time charter in other vessels, if this is the case, you are also bound by that operators terms and conditions as well as ours.

9. Our liability

9.1 The Athens Convention applies to your travel and of any other passengers to whom your booking applies and operates to limit our liability to you and such person(s) during a “period of carriage” , which is defined by the Athens Convention (and which varies, depending on whether it is being applied to you, to other relevant passenger(s) or to luggage, vehicles or other property).

9.2 Our liability to you and to any other passenger traveling under your booking in respect of any

9.2.1 death or personal injury; and

9.2.2 loss or of damage to property which occurs during this period of carriage,

9.3 shall in no event exceed the appropriate limits set out in the Athens Convention, as such limits may apply from time to time in England and Wales.

9.4 Our employees shall not be liable to you for any loss arising from any act, neglect or default by them while acting in the course of their employment or in providing services. They will benefit from all legal defences and protections available to us and we will act on their behalf in relation to this.

9.5 Our employees and agents have no authority to waive or vary any of these terms and conditions.

9.6 These terms and conditions shall be governed by and constructed accordance with the English law.

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